Contact
Email: in.her.bold.era@gmail.com
Shipping Policy
P&P for UK is £3.95 for standard shipping Royal Mail 48hr Tracked. I aim to send all orders out within 1-2 business days. Free UK Shipping for orders over £40.
I welcome orders from outside the UK, but please email me at in.her.bold.era@gmail.com before making your purchase so I can provide a tailored shipping quote.
Returns & Refund Policy
I want you to love your purchase. If you're not completely satisfied, I'm here to help.
Contact Us
If you have any questions about returns or refunds, please contact us at:
Email: in.her.bold.era@gmail.com
We have 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging where possible. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at in.her.bold.era@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Please note: Unless your item is faulty, damaged or sent in error, you are responsible for the cost of returning your order.
You can always contact us for any return question at in.her.bold.era@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Non-Returnable Items
The following cannot be returned unless faulty:
- Personalised or customised items.
- Earrings and other hygiene-sensitive items where the hygiene seal has been broken.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at in.her.bold.era@gmail.com.